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Payment & Bookings​​

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Appointments are confirmed once payment has been received.

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Payment can be made by card, BPAY, or direct deposit. Card and

BPAY payments may incur a small pass-through processing fee

charged by the payment provider and shown at checkout.

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Cash payments are accepted in person by prior arrangement

only.

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Cancellation & Rescheduling

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More than 48 hours’ notice: your payment can be transferred

to a future appointment (credit) or refunded on request.

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Less than 48 hours’ notice or non-attendance: the full session

fee applies.

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Cancellations must be made via email.

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Medicare Rebates & Private Health Insurance

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BPTC supports eligible rebates to assist with access to care. Clients are responsible for being aware of their own rebate entitlements and usage.

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For Medicare-rebated services, the full session fee is payable upfront. After the session, Medicare processes the rebate directly into your nominated bank account. Any applicable gap remains the client’s responsibility.

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Mental Health Treatment Plan (MHTP)

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Eligible clients can receive a rebate of $87.25 for up to 10 sessions per calendar year with a valid GP referral and review.

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Chronic Condition Management Plan (CCMP)

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Eligible clients can receive a Medicare rebate of $61.80 for up to 5 allied health sessions per calendar year with a valid GP referral. These sessions are shared across all allied health providers under the plan.

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Private Health Insurance (Extras)

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Some private health insurers may offer rebates under extras cover. Clients pay the full fee and claim directly from their insurer.

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Court-related services, comprehensive assessments, and report writing are not eligible for Medicare rebates and are billed under separate fee structures.

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Further Information

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For full details, please refer to:

• Fees, Payments & Cancellations Policy

• Therapeutic Summary & Observation Policy

• Court Attendance & Subpoena Policy​​​