Privacy Policy

Your Privacy Matters

At Balanced Perceptions Therapy & Consulting (BPTC), we value your trust and are committed to protecting your privacy. Our team—comprising qualified therapists and allied health professionals—follows the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and adheres to the ethical standards set by relevant peak professional bodies in health and mental health practice.

This summary explains how we handle your personal and health information. For full details, please see our Comprehensive Privacy Policy (PDF) or request a copy directly from our clinic.

What We Collect

We collect only what is necessary to deliver quality care and support. This may include:

Basic contact information (name, phone, email, address)
Relevant personal, health, or wellbeing information discussed in sessions or intake forms
Referral, billing, or rebate information (e.g. Medicare or private health insurance)
Limited website analytics or usage data (via cookies)

Sensitive information is collected only with your informed consent or where required to provide health services.

How We Use Your Information

Your information helps us to:

Provide personalised therapy and consulting services
Manage appointments, telehealth sessions, and reminders
Communicate effectively with you and respond to enquiries
Coordinate care with your GP or other professionals (with your consent)
Maintain accurate records in Halaxy, our secure practice management system
Meet our legal, professional, and ethical obligations

We will never sell or disclose your information for marketing purposes.

How We Keep Your Information Safe

We take confidentiality seriously. Your data is protected by:

Encrypted, password-protected digital systems (including Halaxy, which complies with Australian privacy laws)
Secure cloud and local storage with restricted access
Staff training and confidentiality agreements
Secure handling of physical records (if any)

If a data breach ever occurs, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.

Your Rights

You have the right to:

Access and correct your personal information
Request deletion of data where legally permitted
Withdraw consent for data use or sharing
Provide feedback or make a privacy-related complaint

You can contact us at info@balancedperceptions.com.au or lodge a concern with the OAIC via www.oaic.gov.au.

Questions or Feedback

We encourage open communication.
If you have any questions, feedback, or compliments, please reach out to:
📧 clientexperience@balancedperceptions.com.au
We aim to respond promptly and transparently.

BPTC_Privacy_Policy.pdf